Trolling

There are a variety of trolls out there. The cartoon kind that sings and dances, the very cool kind you find under a bridge in Seattle, the kind from Frozen, and the ones from the 70s that are truly terrifying.* Each of those types of trolls has their merits, but guess who doesn't? Internet trolls. I can’t say I have spent a lot of time thinking about internet trolls. The one troll story that sticks in my head was told by Lindy West. She had a troll that, in addition to spewing hateful comments about her, her body, and her beliefs, stole her deceased father’s identity (you read that right) to abuse her online. You can’t make this shit up. Unfortunately, I was reminded of the existence of internet trolls while writing an article about She-Hulk for Fast Company. The Disney+ series premiered in August and my delightful friend and colleague Dr. Alison Sanchez texted after the first episode to say, “She-Hulk is tightroping!” And boy was she right. She-Hulk (aka Jennifer Walters) was dealing with a bit of a situation. She was in a car accident with her cousin Bruce (you know, the Hulk), got infected with his blood and you can pretty much guess what happened from there. Normally when we find ourselves tightroping it doesn't involve trying to hide the fact that we just became a massive, green, giant who exploded out of her clothes. It’s a bit more nuanced. Throughout the season, the show offered so many great examples that mirrored the lives of us regular, non She-Hulk, women. 

In addition to presenting the frustrating parts of being a woman at work in a way that was entertaining, the writers of the show also took the opportunity to really troll the trolls. You see, after the August premiere, there was a ridiculous amount of vitriol spewed at the show by trolls.

My favorite part of all of this is that She-Hulk IS NOT REAL. The Marvel Cinematic Universe IS NOT REAL. NONE OF THIS IS REAL LIFE. 

The show got what is apparently called “review bombed” which means that thousands of people took time out of their lives to give it the lowest rating possible on sites like IMDB so that they skewed the ratings in hopes of others not watching it, thus making it less likely to be renewed for a second season. Their list of grievances against the show was long and I ventured into some dark corners of the internet to see what they had to say.** Here are a few general comments:

Women can’t be Hulks 

Too “woke”

Feminist bullshit

Jennifer Walters is a narcissistic bitch

The CGI isn’t believable

In response to all of this, the writers included a plot mocking a men’s rights group named the Intelligencia. The season finale highlights just how upset all of these men were about the existence of a female Hulk. Spectacular. I will totally admit that I am not as passionate about anything as some people are about their superhero franchises. I have gone to Comicon strictly to people watch, I do not know who is a member of the MCU and who is not, and the only one of these types of movies I have ever purposely watched was Deadpool and that was last week and only because my husband swore it was funny. It was.

I can’t think of anything that would make me so upset that I would take to my keyboard to insult, intimidate, or threaten a stranger. Since I don’t do this it’s hard for me to understand but social science is here to help! Researchers have been thinking about this for a while and they offer a bunch of different reasons that may explain why people troll. In addition to doing this for attention or just to be mean I think they also do it because of the amount of “space” they have between them and their target. What I mean is that it would take a lot of work to figure out who and where they are so they just lob hate grenades and go on with their lives. But how do they sleep at night? That is the part I really can’t comprehend and the one thing that popped into my head to explain it is Moral Disengagement. This is the idea that we are able to justify certain behaviors by sort of tricking ourselves into thinking they are ok by using one of the following mechanisms (aka mental gymnastics). 

This handy chart is taken from one of the first papers on the topic and the book by an OG of Social Psychology, Dr. Albert Bandura. He thought that moral disengagement was one of the only ways we could explain atrocities like the My Lai massacre. I think we all morally disengage from time to time, it’s human nature, but not to the point of murder or a willingness to destroy someone online. While I was researching this, I came across an article that links moral disengagement to adolescents engaging in cyberbullying. One of the conclusions from the author is that we need to reduce the use of the moral disengagement process but HOW? I found some articles with suggestions. Unfortunately they focus on interventions in the classroom by trying to catch kids while they are a captive audience in school. They also encourage individuals to set aside their self-interest (unlikely!) and for organizations to talk about ethics so employees know it’s important to the company. I don’t think any of this is going to work but I also have no idea what will. Can we send them our extra Catholic guilt and see if that makes a difference? 

This whole thing reminds me of teaching evaluations. I can go an entire semester with a class that is mostly delightful to interact with and then I read their evaluations and, surprise, some of them really hated me. They hid their real feelings until they were given the anonymity of the evaluations (space) and then they really go for it. Some highlights over the years include being called a “communist” (false), a student noting that I have a “smart mouth” (true), and that I am a “feminist who loves talking about wage gaps” (also true).

I wish I had some useful, breakthrough solution to eliminating internet trolls but they have been around forever. They used to write anonymous pamphlets, the internet just made this kind trash easier! I think ignoring them is probably the best option because they thrive on engagement. I know ignoring them isn’t what we want to do. We want to yell and tell them how terrible they are but there’s no point. It’s like angrily hanging up a call on your cell phone. Without that old school slam it’s just not satisfying (I am dating myself) and neither is going on a tirade to address their tirade. I think the other thing we can do is attempt to counterbalance their hate. I’m going to do that by trying to raise a kind kid, be as nice as I can when I can, and encourage empathy towards myself and others. The internet is where we go to look up how old the actors are in the show we are watching, to Wordle, and to buy shoes. Maybe take a break from yelling at people in their happy place trolls and go watch a show. If She-Hulk wasn’t your thing maybe give the new season of The Handmaid’s Tale a try. Dystopian future stuff; you will totally love it. 😉

*There are likely more types of trolls but I am not a troll expert so this is as far as my troll-based knowledge extends. 

**Did you know there is a Reddit MensRights section? I refuse to link to it.